The lady of the house may be breaking decorum, but this tongue-in-cheek look at life also has relevance to the business of stealing secrets. English households are run by butlers, cooks, chauffeurs, maids and gardeners who inhabit the lower floor. They are the “downstairs” staff. The family, of course, lives upstairs in luxury. The staff enjoys access to everything in the house, including secrets and the ladies of the house. But can the butler be trusted? If you wish to steal secrets from a company or organization, look for someone “downstairs” rather than “upstairs.” It’s the cleaning company, for instance, which has the keys to every room.